The Human Side of Your BrandThe strategies you undertook to create your brand become incredibly valuable at this juncture. Recall your mission-vision, your company values and your targets. Knowing where you stand in these trying times can have a healing aspect. Not only for you but also for your customers, who are likewise doing what they can to cope with a grim global situation. Don't be afraid to be personable. Emotions are also helpful to your brand so long as you temper it with professionalism and sincerity. Showing the human side of your business gives people a sense of connection and camaraderie. Cliche as it may sound, but this is a time for solidarity and your company should be at the forefront of it.
A Time for Responsible MarketingThis pandemic taught business owners the importance of solidarity and responsible marketing. During tough times, you have the responsibility to be transparent and maintain the trust with your customers. Keep them informed about changes in your policy. Additionally, avoid aggressive marketing and be sensitive to the situation. Below is a list of marketing dos and don'ts:
- Talk about your products/services but give profound consideration to the collective sentiment.
- Do not profit out of people's fear, worry or concerns.
- Share valuable information (it does not have to be about your company all the time).
- Do not share misleading or demotivating content.
- Communicate your company mission-vision and values where possible.
- Do not misrepresent or engage in false representations.