Table of contents:

Marketing During a Crisis: Dos and Don'ts

When faced with a massive socio-economic crisis, companies initially react by pausing or postponing their marketing efforts. They also re-assess their cash flow and adjust their finances.

It is a normal reaction to disruptive circumstances. However, pausing or postponing your marketing during a crisis is counter-productive and is not the right strategy.

Moving forward, we will look at practical and simple actions that companies can undertake while continuing a marketing campaign during a crisis.

While marketing in the midst of a pandemic is far from simple for companies and consumers, we can look forward to new and eye-opening marketing opportunities. There will be gaps and roles that marketing has to fill.

These basic ethics are especially noteworthy during these trying times.

Don't: Push for Strict Schedules

No one runs their business as usual while the rest of the world battles an unseen enemy. As you are well aware, the past few weeks saw a lot of changes:


Businesses need to recall their essentials to realign themselves:


Do: Talk to Your Customers in a Positive Way

Periods of instability are made more manageable thanks to brands that sincerely care for their customers. 

When circumstances change, people always look for authenticity, active support, knowledge, and authority. These give them a sense of security and lessen their panic.

The problem with brands is that they can get to too deep with the jargon. Data-driven brands often forget that beyond clicks and the conversions are real people with real emotions and life decisions.

So do not hesitate to invest in understanding people's behaviour and motives. Along with proper statistics-supported research, your understanding will demystify changes in business scenarios. You will also be able to react accordingly to unstable situations and make use of emerging opportunities.

Expect your potential customers to:


It is natural for humans to be concerned with social and economical changes around the globe and respond dramatically.

Businesses ought to be more sensitive towards those who purchase their products and services.

Protecting Your Brand in a Volatile World

Did you know that search marketing and SEO strategies are more than capable of protecting your business?

There is a reason why digital marketing is still relevant in these changing times. From a commercial and a psychological perspective, being open to existing and emerging technologies allows companies and customers to navigate uncertainties with less anxiety.





Arthur Choi

Arthur Choi

SEO Strategist

70% technical SEO, 30% offsite optimisation. Loves to strategise and build organic SEO campaigns for plumbers, excavators and e-commerce clients.

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